FAQ: How to troubleshoot Office applications (Word, Excel, Outlook) -EvolveGo

Troubleshooting Office Application Issues

If you are experiencing issues with Office applications, we kindly ask that you follow these basic troubleshooting steps, as they can often resolve common problems and help expedite the resolution process.

Step 1: Restart Your Computer

A simple restart can resolve many issues, particularly if your computer has been running for an extended period without a shutdown. Please restart your computer and check if the issue persists (we recommend shutting down your computer each night to prevent any issues).

Step 2: Reinstall EvolveGo

If the problem is related to EvolveGo, reinstalling the application may help. Follow our step-by-step guide here:
How to Reinstall EvolveGo

Step 3: Repair Office 365 (IT assistance may be required)

Office 365 includes a built-in repair tool that can fix corrupted files or settings. To perform a repair:

1. You can follow Microsoft's guide on how to repair office applications here: https://support.microsoft.com/en-au/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

Step 4: Reinstall Office 365 (IT assistance may be required)

If repairing Office 365 does not resolve the issue, a full reinstallation may be necessary:

1. Uninstall Office via Control Panel >Programs > Programs and Features.
2. Restart your computer.
3. Download and install the latest version of Office from the Microsoft website.

Need Further Assistance?

If the issue persists after completing these steps, please contact our support team with details of the problem, including any error messages encountered. Providing this information will help us investigate and resolve your issue more efficiently.