FAQ: When I log in, it says I'm not associated with an Organisation?
Modified on Mon, 16 Jun at 1:35 PM
Issue
After creating a new login, the user sees the below message/page that prevents them from accessing their account.
Solution
An admin user (someone with login access and admin permissions) will need to re-invite the affected account.
- Go to the Employees tab under the Directory section.
- Locate and open the profile of the employee experiencing the issue.
- Click Update > Employee > Update Employee.
- Click the Action button and select Invite Employee.
- Assign at least one role to enable the invite.
- Assign at least one role to enable the invite.
- Once the invite is sent, the user will be able to log in successfully.
A role must be assigned before the invitation can be sent. You can view the user’s currently assigned roles via the View Permissions option in the Action menu.
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