FAQ: When I log in, it says I'm not associated with an Organisation?

Issue

After creating a new login, the user sees the below message/page that prevents them from accessing their account.

Solution

An admin user (someone with login access and admin permissions) will need to re-invite the affected account.

1. Go to the Employees tab under the Directory section.
   
   
2. Locate and open the profile of the employee experiencing the issue.
   
   
3. Click Update > Employee > Update Employee.
   
   
   
4. Click the Action button and select Invite Employee.
   • Assign at least one role to enable the invite.
     
     
     
     
5. Once the invite is sent, the user will be able to log in successfully.

A role must be assigned before the invitation can be sent.
You can view the user’s currently assigned roles via the View Permissions option in the Action menu.