Reversing a Client/Trust Payment

Modified on Wed, 18 Oct, 2023 at 10:12 AM

Guide Overview

There are two ways to access the Client/Trust Cash Account, Option 1 is via the Banking drop-down on the main navigation menu and Option 2 is via the Accountant Dashboard. The following steps will go through each option.


In this article, including screenshots, you will see the term 'Client/Trust' when referencing either your Client or Trust Account or Journals. This is to account for different terminology for the same functionality across jurisdictions.


TABLE OF CONTENTS

How to Reverse a Client Payment from the Client Cash Account


How to access the Client/Trust Cash Account

Option 1:

1. Select Dashboards from the main navigation menu bar.

 


2. Use the My Dashboards drop-down to select the Accountant Dashboard.



 3. Select the relevant client account from the Client/Trust Cash Accounts section.


 

Option 2:

1. Select Client/Trust from the Banking drop-down menu on the main navigation menu bar.



2. Select the relevant Client/Trust Cash Accounts by clicking on the name in the list.



How to Reverse a Payment Transaction


1. Select the relevant Client/Trust Cash Account from the section of the Accountant Dashboard


  

2. Find the relevant payment transaction in the Cashbook Entries list. Click on the entry to open the transaction. 



3. Click Reverse in the bottom right of the screen. 



4. The Reversal Date will default to the original transaction date but can be amended if necessary by typing or selecting a date from the calendar. 


 

5. Enter a Reason for the reversal.



6. Select Reverse.


 

How to Reverse a Payment from a Matter


1. Navigate to the relevant Matter.


2. Select Client/Trust Ledger from the Matter Actions menu.



3. Then select Client/Trust Cash Account and Ledger Entries.



4. Find the relevant payment transaction and click on the Ledger symbol to the right of the line.



5. Click Reverse in the bottom right of the screen. 



6. The Reversal Date will default to the original transaction date but can be amended if necessary by typing or selecting a date from the calendar. 



7. Enter a Reason for the reversal.



8. Click Reverse.


 

 


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