FAQ: Why does the message "insufficient trust funds" show when there are sufficient trust balance?

This article applies to the following scenario

You are attempting to record a Trust Payment. The system displays a warning indicating insufficient trust funds. The trust balance appears sufficient.

Solution

Please check the following:

1. Retained Funds Allocated Against an Invoice
Retained funds may lower the available trust balance.

To check:

• Navigate to the Invoices tab on the matter.
• Look at the Retained column.
• If the column is not visible, add it using the Column Chooser (right-click any column header to access it)
• Note: If you use the trust-to-office transfer feature, retained funds are reduced by the amount transferred
  

2. Protected Trust Funds
Protected trust funds may prevent the payment.

To check:

• Go to the Trust Ledger on the matter.
• Click the Protect Trust Funds button in the menu.

3. Uncleared Funds
Ensure no unbanked funds exist (i.e., all cash and cheque receipts have been banked).

If using the estimated cheque clearance time setting in Accounts Options, check for outstanding receipts.

To verify:

• Open the Trust Ledger on the matter.
• Look at the Cleared column.

Final Note

If none of the above resolve the issue, further investigation may be required.